Roomly is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and global best practices. This Privacy Policy explains how we collect, use, store, and protect your data.
1. Information We Collect
1.1 Information Provided by Users
- Name & surname
- Email address
- Phone number
- Payment information (handled by Yoco)
- Profile details
- Communication with hosts/guests
- Submitted property information (hosts)
1.2 Automatic Data Collection
We automatically collect:
- Device information
- Browser type
- IP address
- Usage data
- Cookies for authentication and analytics
2. How We Use Your Information
Roomly uses your information to:
- Create and manage your user account
- Process bookings
- Facilitate payments through Yoco
- Verify identities
- Improve platform security
- Communicate with you
- Provide support
- Display listings and manage host dashboards
- Comply with South African legal requirements
We do not sell user data.
3. Payment Information (Yoco)
Roomly does not store or process card details.
All payment information is processed securely by Yoco, which is:
- PCI-DSS compliant
- Encrypted
- Legally authorised to store payment data
Yoco's privacy policy applies to all payment activity.
4. Data Sharing
We may share data with:
- Yoco (payments)
- Fraud-prevention tools
- Analytics providers
- Law enforcement (only when legally required)
We never sell or rent your personal information.
5. Data Security
Roomly uses:
- Secure Supabase authentication
- Encrypted database storage
- Strict Row Level Security (RLS)
- HTTPS encryption
- Access controls and audit logs
- Regular monitoring
However, no system is 100% secure.
6. Your Rights Under POPIA
You may request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your account
- Restriction of processing
7. Cookies
We use cookies for:
- Login sessions
- Analytics
- Remembering preferences
- Improving site speed & experience
Users may disable cookies in browser settings but some features may stop working.
8. Data Retention
We keep your data:
- As long as your account is active
- Or as required for legal compliance (e.g., fraud prevention, transaction records)
9. Children's Privacy
Roomly is not intended for users under 18.
We do not knowingly collect data from minors.
10. Updates to This Policy
We may update our policy occasionally. Continued use of Roomly means you accept future revisions.