Roomly – Terms & Conditions

1. Definitions

• "Roomly" / "Platform" refers to the Roomly (myroomly.co.za) website and related services.
• "Host" refers to property owners or managers listing accommodation on Roomly.
• "Guest" refers to users booking accommodation through the platform.
• "Yoco" refers to our third-party payment provider.
• "Listing" refers to property information provided by a Host.

2. Eligibility

To use Roomly, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Agree to all Terms & Conditions

Roomly reserves the right to suspend or terminate any account that violates these terms.

3. Roomly's Role

Roomly is not the owner or manager of any property.
We act only as a marketplace that:

• Publishes listings created by hosts
• Facilitates bookings between hosts and guests
• Processes payments securely through Yoco
• Charges a host service fee
• Provides support and fraud-prevention tools

Roomly is not responsible for:

• Property conditions
• Host or guest behaviour
• Cancellations created by either party
• Damages, injuries, theft, or disputes between users

4. Fees and Payments

4.1 Host Fees

Roomly charges 10% of the booking total as a host service fee.
This fee is automatically deducted from payouts.

4.2 Guest Fees

Guests pay 0% additional fees when booking on Roomly.
Only the nightly rate, cleaning fee (if applicable), and taxes apply.

4.3 Payment Processing (Yoco)

All payments are processed via Yoco, which handles:

• Card payments
• Payout scheduling
• Anti-fraud checks
• PCI-compliant security

By using Roomly, you also agree to Yoco's terms.

4.4 Payouts

Host payouts are issued after:

• Booking confirmation
• Yoco clearance times
• Fraud checks where applicable

Payout delays caused by Yoco, banks, chargebacks, or compliance checks are outside Roomly's control.

5. Host Responsibilities

Hosts must:

• Provide accurate property descriptions
• Upload real, non-misleading photos
• Maintain properties in safe and clean condition
• Honour all confirmed bookings
• Manage check-in, check-out, and communication
• Comply with local laws (tax, zoning, safety, etc.)

6. Guest Responsibilities

Guests must:

• Provide accurate information
• Respect host property rules
• Maintain the property and report any damages
• Not engage in illegal activity

Guests are financially responsible for any proven property damage.

7. Cancellations & Refunds

Cancellation and refund rules are set by the Host.
Roomly enforces the host's chosen cancellation policy automatically.

Roomly does not issue refunds outside the policy unless:

• Fraud is detected
• A booking was never confirmed
• Legal requirements apply

8. Limitation of Liability

Roomly is not liable for:

• Personal injury
• Loss, theft, or property damage
• Incorrect listings
• Host/guest disputes
• Force majeure events
• Internet or platform outages

You use the platform at your own risk.

9. Account Termination

Roomly may suspend or delete accounts for:

• Fraudulent activity
• Abusive behaviour
• Policy violations
• Repeated cancellations
• Incorrect identity or payment information

10. Changes to Terms

Roomly may update these Terms & Conditions at any time.
Continued use of the platform signifies agreement to the new terms.

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